Scenario 1 just change password

Log into switch and go to Extensions.  Right click on the extension and select Reset Mailbox Password. Another window will pop up and here is where you select a 4 to 6 digit password. Another window will pop up and state that password has been changed, hit okay. When letting the customer know about the password change make sure to tell them to change the password to something they will remember once they are in the mailbox.Once change is made hit apply

Save and make sure to notate the ticket number and what you did

Scenario 2 just defaulting the mailbox

Log into the switch and go to the Extensions.

Right click on the extension you are trying to change. Click the Default Voicemail Box. Another window will pop up letting you know the mailbox has been defaulted just hit okay.  Once change is made hit apply

Save and make sure to notate the ticket number and what you did.

Scenario 3  New Employee default mailbox and setting email

Log into switch and go to Extensions. Double click the extension you want to change and under the General you will change the name of the extension. Select the Voicemail and add and email address that need to be added. **Remember that the Short form is just an alert stating they have a voicemail & the Long Form sends a copy of the voicemail to the email address** Go to the Application Permissions and add an email address if they are using the communicator and randomly select the password. Hit Apply to save changes. Then right click the same extension and select the Default Voicemail Box. Once change is made hit apply

Save and make sure to notate the ticket number and what you did.

For in-depth over view of extension