***Scenario 1 they want the mute off***

Log into switch and go to Extensions. Find the extension you want to start with double click and go to the Features and check the box next to Auto Announce then on the right hand side on the same window you will see a scroll down screen. Scroll down until you find Microphone Mute on the right side of it you will set it to Off. You will then go down to where it says Paging on the right side of the screen and click on it. Typically you select Aastra Zone 1 for every extension. Once change is made hit apply

Save and make sure to notate the ticket number and what you did.

***Scenario 2 they want the mute on***

Log into switch and go to Extensions. Find the extension you want to start with the double click and go to Features and check the box next to Auto Announce. You will then on the left of the window go to Paging and typically you will chose Aastra Zone 1 for every extension. Once change is made hit apply

Save and make sure to notate the ticket number and what you did.

For in-depth over view of extension