Not able to transfer calls from one phone to another

T20150423.00001
Not able to transfer calls from one phone to another
Description
Extension 118 is unable to transfer to 117. Customers computers are on a different wireless network and unable to connect to phones. Rey attempted to do a remote desktop session but was unable to connect to the phones. Need Tech on site for assistance.

Results
Tech was assigned, tech went out and had him setup his laptop to do a remote session. Logged on to phones with remote session and reconfigured the config server on both phones. Customer phone issue was firmware. Affected were ext: 117 and 118.

call transfer from one phone to anther

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s