OUTBOUND FAX ISSUE

T20150427.0002

Description

Customer said they are having issues making out bound faxes,  error message has been an ongoing problem.

Results

TIER 2 ISSUE

I have buffered your fax which means that when you send a fax it will be captured by a fax Proxy then encrypted and sent to one of our data center where it will be delivered to the fax number you dialed. So be aware that once your fax show’s sent the number you dialed will get the fax in about 5 to 10 minutes. Please let me know if you continue to have problems sending faxes.

Configuration Changes Completed

The requested configuration changes have been made. Please allow up to 30 minutes for those changes to become active.

PHONE NOT TRANSFEREING CALLS

T20150423.0001

Description

Extension 118 is unable to transfer to 117. Customers computers are on a different wireless network Rey attempted to do a remote desktop session but was unable to connect to phones do to the network being disconnected.

RESULTS

6863i has no button for button mapping.

Tried to access phone through the net was not able. Have to connect to a computer and tried to access the phone,

There was no luck the computer and the phone are on a different network. Need to send tech out to check server configuration and complete the job.

transfering calls

Setting up the Communicator

T20150421.0007

Enter a username and create a password. in the Application Submissions tab.

Description

EXT 203 Communicator Username: ANDEZ@YOU.COM
EXT 201 Communicator Username: MELISSA@YOU.COM
EXT 202 Communicator Username: ISSA@YOU.COM

Results

ADDED COMMUNICATOR TO EXT 201, 202, AND 203

EXT 201- PASSWORD kw75zf9j

EXT 202- PASSWORD 1a3fqhdy

EXT 203- PASSWORD n9nlupvw

setting up the communicator

Not able to transfer calls from one phone to another

T20150423.00001

Description

Extension 118 is unable to transfer to 117. Customers computers are on a different wireless network and unable to connect to phones. Rey attempted to do a remote desktop session but was unable to connect to phones do to networks being disconnected. Need Tech on site for assistance.

Results

Tech was assigned, when tech went out he setup his laptop to do a remote session. Logged on to phones with remote session and reconfigured the config server on both phones. Customer phone issue was firmware. Affected were ext: 117 and 118.

configserver

Message update, special event then back to normal

T20150420.0002

From La Vids Boba <spymenot0987@gmail.com>: Hello,

1) We have a new message to update in Lenny’s Pizzeria. Please load REST WEEK
UP,..for mon a.m. Start…runs thru April 26th only. Change to
“regular” up for Mon 4/27 start.
They are now running the same up every day of the week.

2) News hours set up. Lennie wants to keep his machine (Auto Attendant) on all the time,

so we are going to run an overnight up – looping it twice before it rings
into the store. Just load and schedule as you would a normal up to run
from 15 minutes after closing time every night until 10.20am in the
morning. Start the day message at that point.

Thanks let us know if you have questions.

Results

  • In Ring Plans “Events” were created for Sat and Mon. Then in the Auto Attendant a new menu was created named Event (6005) and a new prompt number of 2001 with max input try’s of 0. Then the Ring Plans point to (6005) in the DID Block.

The company record the Over Night Up twice in order to have the message play twice before ringing in the store.

Volume issue

Description
LIZ CALLED IN STATING THAT WHEN PEOPLE CALL IN THEY CAN’T HEAR THEM BUT IF THEY WERE TO CALL THEM THEY CAN HEAR THEM. ONLY HAPPENING ON INBOUND CALLS. MAIN NUMBER 502.753.****

RESULTS
Tiffany Morris send email UPDATE
MADE A FEW TEST CALLS AND AUDIO WAS WORKING PERFECT AND WAS NOT ABLE TO REPLICATE. TOLD LIZ THAT IF IT HAPPENS AGAIN TO LET ME KNOW AND PROVIDE NUMBERS THAT CALLED IN WITH THAT ISSUE SO I CAN DIG DEEPER. WAITING TILL THE END OF DAY TO CLOSE TO MAKE SURE ISSUE IS FULLY RESOLVED.

VOLUME ISSUE

Employee email change in voicemail

Description
Yes Lenny, we most certainly can and will make it happen. Will let you
know when complete.

On 4/1/2015 11:23 AM, Lenny Robles wrote:
> Hello,

> I need some help please. We have a new employee who was assigned an email
> address which had been used by a previous employee of our Green Valley
> office, who is no longer with the company. She is now receiving the e-mail
> transcript of voicemail’s which are intended for the Green Valley office.

> Is it possible to change the e-mail address (you@titleaz.com) to
> that of the current manager, cey@titleaz.com. The phone number in
> question is: 520-352-****. > Please advise,
> Thank you,
Lenny

RESULTS
Crosswind Help Desk EDITED EXTENSION 62 VOICEMAIL
EDITED EXTENSION 62 VOICEMAIL, REMOVED EMAIL ADDRESS you@TITLE.COM AND REPLACED WITH me@title.com

employee change