Not able to transfer calls from one phone to another

T20150423.00001
Not able to transfer calls from one phone to another
Description
Extension 118 is unable to transfer to 117. Customers computers are on a different wireless network and unable to connect to phones. Rey attempted to do a remote desktop session but was unable to connect to the phones. Need Tech on site for assistance.

Results
Tech was assigned, tech went out and had him setup his laptop to do a remote session. Logged on to phones with remote session and reconfigured the config server on both phones. Customer phone issue was firmware. Affected were ext: 117 and 118.

call transfer from one phone to anther

PHONE NOT TRANSFEREING CALLS

T20150423.0001

Description

Extension 118 is unable to transfer to 117. Customers computers are on a different wireless network Rey attempted to do a remote desktop session but was unable to connect to phones do to the network being disconnected.

RESULTS

6863i has no button for button mapping.

Tried to access phone through the net was not able. Have to connect to a computer and tried to access the phone,

There was no luck the computer and the phone are on a different network. Need to send tech out to check server configuration and complete the job.

transfering calls