Log into Switch and go into Zones. From Zones you will need to select the Settings Tab and scroll down to where it says Call Park Timeout. Now this is measured by seconds, if they want two minutes for someone to wait on hold/park until it rings back then you would highlight this and click on the Value part and change the number from whatever it is to 120 as an example.
Save and make sure to notate the ticket number and what you did.
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