OUTBOUND FAX ISSUE

T20150427.0002

Description

Customer said they are having issues making out bound faxes,  error message has been an ongoing problem.

Results

TIER 2 ISSUE

I have buffered your fax which means that when you send a fax it will be captured by a fax Proxy then encrypted and sent to one of our data center where it will be delivered to the fax number you dialed. So be aware that once your fax show’s sent the number you dialed will get the fax in about 5 to 10 minutes. Please let me know if you continue to have problems sending faxes.

Configuration Changes Completed

The requested configuration changes have been made. Please allow up to 30 minutes for those changes to become active.