First check the Dashboard in the Manager under Alerts & Notices to see if any voicemail issues are going on that we are aware of or not. If yes then please let the customer know it’s a known issues and if there is an eta please give it to customer otherwise let them know you will call them when the issue is resolved. If no then make a test call into your voicemail to make sure you can’t replicate issue. If you cannot replicate the issue then please escalate to Tier 2.

Call your voicemail to make sure you can’t replicate issue

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