Aastra 6731i User Guide

Aastra 6731i phone

Introduction to your Aastra 6731i

At the top of your phone and on this diagram keys 1-8 are your soft-keys in which you are able to personalize.

9 is your arrow keys to navigate on your phones LCD screen.

10 is a personal hold that will only hold to one phone.

11 is your redial

12 is your Goodbye button hit it twice to end call and clear screen.

13 is your volume keys for ring volume and your hearing volume.

14 is your mute button.

15 is your options on your phone.

16 is your callers key.

17 is your conference key.

18 is your transfer key.

19 is your Line 2

20 is your Line 1

21 is your speaker button.

Options for Soft-key Settings:

  • Call Pairing
  • Call Forwarding
  • Park
  • Ring Group
  • Voice Mail Messages
  • Ring Plan Override (Day, Night, Holiday) (RPO)
  • Contacts
  • Custom Speed Dial
  • Custom Station
  • Do Not Disturb (DND)
  • Flash
  • Group
  • Group In / Out
  • Paging
  • Pairing
  • Record
  • Listen
  • Whisper

Outgoing Calls:

Press Line button and then dial desired number or dial number then press right arrow key.

Internal Calls:

Dial Extension number and press right arrow key or press line button and dial extension number.

Park Calls / System Hold

When on a call press the Park button then dial extension / press page announce call.

Pick Up Park:

Press Park button and it will pick up whoever has been parked.

Place Caller on Exclusive Hold:

Press the Hold key then the line button will flash green. This call will be on hold on your phone only.

Transfer Call:

While on call press Transfer button then dial extension and press the transfer key again and then hang up.

Call Log:

Press Call Log and use the up and down arrow keys to scroll through log.

Call Forward:

Press the Call Forward key and then press the down arrow to set the call then press right arrow then enter your number and then press the down arrow key.

Call Forward Enable:

Press the Call Forward key, press the down arrow twice and then press the right arrow key.

Call Pairing:

Press the Pairing soft-key, press the down arrow to set the pairing number, then press the right arrow to enter, press right arrow key until all number are gone, enter desired number then press the down arrow key.

Call Pairing / Enable:

Press the Pairing soft-key, press down arrow twice then right arrow once.

Conference Call:

When doing a conference call once you are on the line with the first person then you want to hit your conference button and then dial the extension or number of the person you wish and then once they answer hit conference again and everyone will be on one call.


If you wish to be able to record but don’t want a button or you have a button but want to use a short code on your phone then these instructions are for you. While you are on a call you are able to press #3 and this will Start, Stop and Resume. When you dial #4 this will pause the recording. When you want to pull up your recorded calls you will need to have the access through the Crosswind VOIP Communicator.

Listen & Whisper:

With the listen feature this gives you the ability to listen into a phone conversation between an employee and another caller. The listen feature can also be accessed by dialing *7790 + extension. Now in order to use this feature and the whisper you must be allowed access or it will not work. With the whisper feature this allows you to talk to the employee without the other caller hearing what you are telling your employee. You can also access the whisper feature by dialing *7791 + extension. If you need assistance with making this active please see below.

If you need more assistance and need to make a ticket please email support@crosswindsupport.com and you can call 888-920-5685