You will not be going into the manager for this one, first thing you will do is send a test fax to the customers fax number to make sure they can in fact receive faxes. Once you have sent the fax wait about 10 min to call customer back to verify if they got fax or not or have them call you once they receive the fax or not. If they receive the test fax from us that shows that they are able to receive faxes. From here once you verify they got the test fax do a test call to the number they said was trying to fax to them to make sure it’s a fax number. If it is and your customer got your test fax and not the other persons then the other person needs to check with their fax line provider. Now if they don’t get your test fax then you will need to escalate this issue to Tier 2.
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