Log into switch and go to the Extensions. Find the extension and double click on it. ***Scenario 1 if they want it to go to the other extension right away*** Go to Voicemail and change Mailbox Type to Distrib. Under List Member you will need to click on the drop down window and select extension you want to add then click the plus sign on the right side of the List Member Once change is made hit apply
***Scenario 2 if they want it to go after a couple of days or 1 day etc…*** Go to Voicemail and under the Voicemail Expiration you will see Max Age here is where you set the number of days before sending it to another mailbox. Where it says Redirect To you will select the drop down window and select the mailbox you want it to be sent to. Once change is made hit apply
Save and make sure to notate the ticket number and what you did.
For in-depth over view of extension