Message update, special event then back to normal

T20150420.0002

From La Vids Boba <spymenot0987@gmail.com>: Hello,

1) We have a new message to update in Lenny’s Pizzeria. Please load REST WEEK
UP,..for mon a.m. Start…runs thru April 26th only. Change to
“regular” up for Mon 4/27 start.
They are now running the same up every day of the week.

2) News hours set up. Lennie wants to keep his machine (Auto Attendant) on all the time,

so we are going to run an overnight up – looping it twice before it rings
into the store. Just load and schedule as you would a normal up to run
from 15 minutes after closing time every night until 10.20am in the
morning. Start the day message at that point.

Thanks let us know if you have questions.

Results

  • In Ring Plans “Events” were created for Sat and Mon. Then in the Auto Attendant a new menu was created named Event (6005) and a new prompt number of 2001 with max input try’s of 0. Then the Ring Plans point to (6005) in the DID Block.

The company record the Over Night Up twice in order to have the message play twice before ringing in the store.

Employee out of the office, messages sent to another extension

Log into switch and go to the Extensions. Find the extension and double click on it.   ***Scenario 1 if they want it to go to the other extension right away***   Go to Voicemail and change Mailbox Type to Distrib. Under List Member you will need to click on the drop down window and select extension you want to add then click the plus sign on the right side of the List Member Once change is made hit apply

Employee out of the office, messages sent to another extension #1

***Scenario 2 if they want it to go after a couple of days or 1 day etc…*** Go to Voicemail and under the Voicemail Expiration you will see Max Age here is where you set the number of days before sending it to another mailbox. Where it says Redirect To you will select the drop down window and select the mailbox you want it to be sent to. Once change is made hit apply

Employee out of the office, messages sent to another extension #2

Save and make sure to notate the ticket number and what you did.

For in-depth over view of extension