***Scenario 1 if Friday time is the only one changing***

Log into switch and go to Ring Plans.  Now you will probably need to create a new Ring Plan for Friday so you will need to click on the Green Plus Sign. A window should pop up asking you to name the new ring plan, which for this one I would name it Friday. Once you have created the Friday ring plan you are going to click on it so that it’s highlighted and then you are going to press the up arrow to put it right below day but above night. While the Friday ring plan is highlighted you want to set the Time Range and Day of the week. Select the time to start and close and on the day of the week both drop downs will be set to Friday. When this has been set you will need to highlight the Day plan and change the day of the week from the first drop down being Mon and the second being changed from Fri to Thurs. Once change is made hit apply save and make sure to notate the ticket number and what you did.

***Scenario 2 Both Friday and Mon-Thurs hours of operations change***

Log into switch and go to Ring Plans. Now you will probably need to create a new ring plan for Friday so you will need to click on the Green Plus Sign. A window should pop up asking you to name the new ring plan, which for this one I would name it Friday. Once you have created the Friday ring plan you are going to click on it so that it’s highlighted and then you are going to press the up arrow to put it right below day but above night. While the Friday ring plan is highlighted you want to set the Time Range and Day of the week. Select the time to start and close and on the day of the week both drop downs will be set to Friday. When this has been set, highlight the day plan and change the day of the week from the first drop down being Mon and the second drop down being changed from Fri to Thurs. Then in the Time Range, change the start and end times. Once change is made hit apply Save and make sure to notate the ticket number and what you did.

For in-depth over view of extension

Log into switch and go to Ring Plans.                                                                                                                               Under the Ring Plan page you need to select the plan that you need to change. Under the Time Range you will change the time. ***We always leave the Night as Any on all parts and only set the time in the Day so this way if you have a Holiday or something special plan that has to be made for a certain day or event time no matter what as long as night is below it in the line up it will roll to that automatically. Save us time to when making changes in Ring Plans***

For in-depth over view of extension

Log into switch and go to Extensions.                                                                                                                                Find the Extension that needs to be changed and double click on it. Go to Button Mapping and here depending on what need to be changed you will select the Programmable Key by double clicking and then click on the Type and change the function of the button, Label programmable key and then add the Value if needed. Once change is made hit apply

Save and make sure to notate the ticket number and what you did.

For in-depth over view of extension

Log into switch and go to Extensions. Go to Voicemail and set cell phone number and the cell phone provider. Once change is made hit apply

Save and make sure to notate the ticket number and what you did.

For in-depth over view of extension

Log into switch and go to Extensions. Go to the Voicemail and set Email Format to the Short form. Then add email address and hit apply Save and make sure to notate the ticket number and what you did.

For in-depth over view of extension

Log into switch and go to Extensions. Go to the Voice mail and set Email Format to the Long form. Then add email address and hit apply. Save and make sure to notate the ticket number and what you did.

For in-depth over view of extension