ADDING THE INFORMATION TO CREATE A TROUBLE TICKET
After you select the Template and the account. Add the Ticket Title, Ticket Description, Ticket Type, Issue Type, Sub-Issue Type and Assign To Queue.
Ticket Type
New ticket
When you click on New Ticket, a new window will populate that needs to fill out.
CREATING A TROUBLE TICKET
Creating a new Trouble ticket
In Autotask click on the + sign then select “Ticket”
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